FAQs

What is upcycling?
Upcycling is the creative process of giving new life to waste materials or unwanted products by transforming them into something beautiful and functional. Unlike recycling, which breaks materials down, upcycling creatively repurposes items to reduce waste and make a positive environmental impact. 

• Get Creative: Transform old items into stylish fashion pieces.

• Help the Environment: Reduce waste, save resources, and lower our carbon footprint.

• Get Unique: Create one-of-a-kind items.

• Support Circular Fashion: Keep materials in use longer and minimize waste.

What is The Newless Method?
The Newless Method is our hands-on approach to upcycling, offering three convenient ways to elevate your wardrobe: 

1. On Demand: Enjoy upcycling from home! Choose a style from our On Demand range, send us your clothing, and our designers will work their magic. We'll aim to return your revamped item within 5 days.

2. Pop-Ups: Bring an old garment and, in just 90 minutes, walk away with a customized outfit. Our designers will sketch your ideas, consult on preferences, take measurements, and create your unique piece.

3. Private Events: Host a personalized upcycling experience for your group! Bring old garments to be transformed by our expert designers in a stylish venue of your choice. Ideal for corporate events, birthday celebrations, hen parties, or stylish get-togethers.

How much does it cost to upcycle with Newless? 

• Pop Ups: £90 for a 90-minute session, including consultation, design, and all embellishments. This can vary when we host pop ups in partnership with other brands.  

• On-Demand: Prices range from £75 to £150 depending on the selected style, all available on our website.

• Private Events: Pricing varies based on venue, timing, date, and number of attendees. For a detailed quote, please contact us at hello@newless.co.uk.

Are you a sustainable business?
Absolutely! We upcycle second-hand clothing, giving it new life. Most of our embellishments come from deadstock materials, ensuring sustainability is at the core of our mission.n text goes here

How does On Demand work?
With On Demand, upcycling is simple! Select one of our unique styles online, receive a measuring kit, pack your item, and send it back. In about 5 days, your garment will be transformed and ready to wear again!

What can I have upcycled using On Demand?
When you click your desired style on our Shop On Demand page, it will explain what pieces in your closet can be used as a starter. Right now our collection is focused on blazers, suits, trousers, and denim jeans. If you have a special garment or idea in mind, please contact us at hello@newless.co.uk to discuss custom options.

Are you open to collaborations?
Yes! We love collaborating with retail  brands, sustainable fashion advocates, and fellow circular businesses. Get in touch and we can discuss potential collaborations, hello@newless.co.uk.

How often do you change the On Demand styles?
We regularly refresh our On Demand styles to stay aligned with the latest trends. New pieces are added frequently, so be sure to check back often! If you have a specific idea in mind, reach out to us at hello@newless.co.uk.

Where does On Demand ship?
Currently, we ship within the UK but are working on expanding our international shipping options soon.

How long does On Demand take?
After receiving your garment, we typically return it to you within 5 days.

What if my pre-owned garment goes missing on the way to the designer?
All items are sent with Royal Mail using tracking to help reduce risks. If your garment goes missing, please contact us ASAP so we can assist you.

What if I don’t have any pre-owned items to upcycle?
No problem! You can select from our pre-loved garments available on our website for On Demand orders. Additional charges will apply.

What if I don’t like my final piece?
Your satisfaction is paramount! We will keep you involved throughout the process. If you’re not happy with the final result, please contact us at hello@newless.co.uk. We can work on adjustments, offer a partial refund, or provide credit for future services.

When and where do you host events?
We host events at various locations and dates throughout the year. To stay updated on upcoming events, check our website’s events page or subscribe to our newsletter. If you have a venue in mind that you'd like to see us at, please share your suggestions! Contact us at hello@newless.co.uk to discuss your ideas or inquire about private event bookings.

Are you open to collaborations?
Absolutely! We love collaborating with brands, influencers, and local businesses for our events. If you’re interested in partnering with us or have an exciting collaboration idea, please reach out at hello@newless.co.uk. We’re always eager to explore creative opportunities that support our mission of sustainable fashion.

What happens at an event?
Our events are a fun and interactive experience! Bring your clothing, get creative with our designers, and watch your upcycled piece come to life. Enjoy drinks, music, and the chance to connect with others who are passionate about sustainable fashion.

What if I don’t have a pre-owned item to bring?
No worries! We’ll have a selection of secondhand items available for purchase at the event ranging from £10 to £20. If you have a few items in mind but can’t decide, bring several options, and our designer will help you choose the best one.

Do I need to book in advance for events?
Yes, booking in advance is recommended to secure your slot. We wouldn’t want you to be disappointed if the event is fully booked. However, if you hear about an event and decide to drop by, we’d still love to see you! If there are any cancellations or no-shows, we’ll do our best to accommodate you.

Do you offer group bookings?
Yes! A Newless event is fantastic for birthdays, hen parties, or corporate gatherings. We can set up at your location or have you come to one of our partner venues. To inquire, fill out the form on our contact page or email us at hello@newless.co.uk with details about your event.

How does pricing work for events?
A Newless appointment is priced £90 (incl. VAT) and lasts 90 minutes. This may vary if the pop-up is part of a special event or collaboration. During this time, you can make as many adjustments and add as many details as you like. At the start of your appointment, your designer will outline the finished product based on your starting garment and creative input. They may also suggest adding accessories or embellishments to enhance your design.

What should I wear to the appointment?
There will be a private space to change, but we recommend wearing comfortable undergarments. This makes it easier to check the size and fit throughout the process. Tight-fitting clothing like tank tops, bike shorts, or sports bras works well too. Don’t worry if you forget; you can always step out to change.

Is there food and beverage available to purchase?
The availability of food and beverages depends on the venue, but we always provide complimentary refreshments at our events.

What is your return policy for events?
We want you to be happy with your Newless piece! If you’re not completely satisfied, please contact us at hello@newless.co.uk. We offer adjustments as needed and may provide a partial refund or credit towards future services. Please note that we do not offer returns, as we provide a service rather than a product.

What if I don’t like my item?
We want you to love your Newless piece! We’ll involve you throughout the process to ensure everything is just right. If for some reason you’re not satisfied at the end, please speak to a supervisor during the event, and we can adjust it or offer a partial refund or credit for future services. You can also email us at hello@newless.co.uk.

Can I share my own design ideas?
To stay updated on our events and workshops, follow us on social media and sign up for our mailing list. This way, you'll always know what's coming up and can be the first to sign up for our exciting offerings!